Front Desk Staff

Dave & Buster's•Kentwood, MI

13d•$14 - $17•Onsite

About The Position

The Front Desk Staff member creates a positive and welcoming first impression for Guests at Dave & Buster’s. This role communicates with Guests and guides them through retail, game rental, and dining experiences while coordinating front-desk activities and helping maintain an enjoyable, organized environment. The position also supports table flow, handles transactions, and assists other Team Members as needed. Restaurant, retail, or cashier experience is preferred but not required.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells.
Must communicate effectively with multiple Guests and generate enthusiasm for Dave & Buster’s.
Must be friendly and able to smile frequently.
Must be skilled at calmly responding to dissatisfied Guests and bringing issues to the Manager’s attention.
Must work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, and walk or stand for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests warmly upon arrival, guide them through the facility, and bid them farewell while inviting them to return.
Coordinate game rentals, merchandise sales, telephone calls, and Guest requests.
Keep the immediate supervisor informed about problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Prepare the station for shifts by stocking supplies, including menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station; keep menus clean, maintained, and stocked; identify and replenish supplies; and discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain cooperative working relationships with other Team Members and assist them as needed or as business requires.
Notify the Manager when a Guest appears unhappy and calmly respond to dissatisfied Guests, bringing issues to the Manager’s attention.
Scout for open tables, bus and clean tables as needed, and rotate seating according to guidelines to support fair and balanced seating and timely table turns.
Manage the flow of Guests from the front doors, direct them as needed, and communicate wait times and other information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Greet and assist Guests while processing transactions; calculate bills accurately and promptly, reconcile money from assigned banks, and complete accurate To Go order transactions.
Sell merchandise from the Front Desk, if applicable.
Follow dress guidelines and maintain a neat, clean, and professional appearance.