Front Desk Receptionist

AirSculpt • Miami Beach, FL

20h

About The Position

The Front Desk Receptionist (Patient Concierge) is a key link in AirSculpt’s relationships with new consultations and patients. The role requires connecting with people professionally and warmly to instill trust and confidence, and ensuring that patients and prospective patients receive high-quality attention and care in their interactions with the practice. The receptionist partners closely with staff to achieve operational goals and assists with daily practice operations as requested by the Practice Manager. This is a full-time position with open availability, including Saturdays.

Requirements

• At least 1 year of experience in front desk or administrative support involving clients, patients, or vendors.
• Experience with patient charts and/or managing a complex filing system.
• Experience handling a high volume of calls, including directing calls, taking messages, and prioritizing incoming calls while managing incoming patients, vendors, and other tasks.
• Professional demeanor and presentation.
• Strong verbal and written communication skills.
• Strong computer skills, including proficiency with G-Suite Email, Calendar, Sheets, and Docs.
• Impeccable organizational skills.
• Demonstrated customer or patient care experience.
• Ability to self-motivate while working as part of a team.
• Full-time and weekend availability, including Saturday and Sunday.
• Ability to sit or stand intermittently for the duration of an 8–12-hour shift.
• Ability to push, pull, or lift up to 25 pounds.

Nice To Haves

• Experience with scheduling tools such as My Aesthetics Pro.
• Customer or patient care experience in a healthcare or service setting.
• Bilingual English/Spanish.

Responsibilities

• Welcome patients to the practice.
• Answer phone calls promptly and professionally.
• Manage the clinic schedule and patient appointments.
• Ensure patient check-in follows company policy.
• Create, maintain, and file medical records.
• Keep the practice and work areas clean and stocked, and inform management when stock is low.
• Maintain a positive attitude and contribute to a quality work environment.
• Assist with all areas of daily operations as requested by the Practice Manager.
• Perform other tasks as assigned by management.

Benefits

• Health, dental, and vision coverage options.
• Life insurance equal to 1x base salary.
• Short-term and long-term disability coverage.
• 401(k) and Roth IRA retirement plans.
• Paid vacation and sick days.
• Company holidays.
• Monthly bonus incentive of up to $500.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed