Front Desk Receptionist

OneOncology • Fountain Valley, CA

16d • $23 - $24

About The Position

The Front Desk Receptionist greets patients and answers telephone calls for the Los Angeles Cancer Network, a OneOncology-affiliated medical practice, and provides support for the front office. The role includes patient registration and check-out, appointment scheduling, payment collection, recordkeeping, insurance verification, and maintaining the front office. The receptionist also supports patient confidentiality, customer service, accurate electronic medical record documentation, and practice processes, including training new hires.

Requirements

• Fluent in Vietnamese, with experience translating.
• Strong customer service skills.
• Knowledge of oncology/hematology-specific medical terminology.
• Basic computer knowledge.
• Strong verbal and written communication skills.
• Ability to establish and maintain effective working relationships.
• Demonstrated assessment, critical-thinking, and customer-service skills.
• Ability to maintain emotional stability when coping with human suffering, emergencies, and other stresses.
• Ability to independently seek resources and work collaboratively.
• Ability to collaborate, set priorities, organize work to meet deadlines, and comply with established processes, policies, and regulations.
• Ability to multitask efficiently.
• Ability to communicate clearly with patients, families, visitors, healthcare team members, physicians, administrators, leadership, and others.

Nice To Haves

• Previous oncology/hematology experience is preferred.

Responsibilities

• Greet and direct patients and visitors.
• Perform gatekeeping duties.
• Register patients and assist with check-out.
• Collect co-payments and deductibles and reconcile the daily cash report.
• Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol.
• Answer telephone calls, respond to inquiries, direct callers to appropriate personnel, and initiate triage messages for medical personnel when needed.
• Record accurate and complete messages when necessary.
• Maintain front-office supplies and cleanliness.
• Ensure patient confidentiality.
• Provide exceptional customer service in performing work assignments and duties.
• Accurately document information in the EMR system.
• Train new hires on the practice's processes and procedures.
• Maintain accurate records of provider appointments.
• Sort incoming mail.
• Verify patient insurance information and inform billing staff of changes.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed