Front Desk Team Lead (3p - 11pm shift)

Schulte Hospitality Group•Syracuse, NY

23h

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Desk Team Lead. The role supports the hotel front desk operation by delivering high-quality guest service, coordinating staff duties and schedules, supporting associate training and hiring, and ensuring accurate room status and readiness. The Team Lead promotes teamwork and morale, handles guest concerns professionally, maintains knowledge of emergency procedures, and may act as Manager on Duty. The required schedule is 3 p.m. to 11 p.m., with nights, weekends, and holidays as necessary.

Requirements

1–2 years of front desk experience.
In-depth knowledge of hotel Front Desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to work the 3 p.m.–11 p.m. shift.
Ability to work nights, weekends, and holidays as necessary.

Responsibilities

Provide high-quality guest service and anticipate and exceed guest expectations.
Assign specific duties to staff to support efficient department operations.
Assist with training new associates and cross-training existing associates.
Assist in interviewing and hiring new department associates.
Promote teamwork and associate morale, treat people respectfully, and recognize associate successes.
Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as necessary and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous service to guests.
Pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track room status to ensure rooms are ready and accurately shown for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as required.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates under the Company’s PTO policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment.
Career growth opportunities.