Front Desk Team Lead

KILLINGTON PICO SKI RESORT • Killington, VT

3d • $22 - $23 • Onsite

About The Position

The Front Desk Team Lead leads the Killington Grand Hotel front office and bell/valet team to provide a smooth, efficient guest experience that meets Killington's Hospitality Standards. The role works closely with management, other supervisors, and departments across the hotel and resort, while ensuring established safety practices are observed. The position is full-time and year-round.

Requirements

• Previous customer service experience.
• Experience motivating staff and keeping staff on task.
• Strong organizational, interpersonal, and communication skills.
• Ability to learn quickly, multitask, prioritize, and work effectively in a fast-paced environment.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Ability to work as part of a team.
• Punctuality, friendliness, observance, and safety consciousness.

Nice To Haves

• College-level study in hotel management, business, or a related field, or equivalent combined experience.
• Supervisory experience.
• Experience with Springer-Miller PMS.
• Experience with Salto Key Systems.
• Experience with Inntopia.
• Experience with RTP Ticketing.
• Proficiency in Word and Excel.
• Computer experience.
• Hotel experience.

Responsibilities

• Train and direct front desk agents.
• Resolve guest issues and challenges in a friendly and timely manner.
• Oversee emergency procedures and handle incidents such as power outages, inclement weather, and evacuations.
• Carry out supervisory responsibilities in accordance with policies and procedures.
• Welcome guests, check them in and out, distribute room keys, answer questions about charges, and accept payments.
• Assist guests with reservations or refer them to the appropriate source.
• Explain hotel, resort, and local amenities and attractions.
• Maintain in-depth knowledge of products and services and assist guests with questions or challenges.
• Communicate clearly and concisely with guests and staff.
• Follow safety guidelines, participate in safety briefings, train staff on monthly safety information, and identify potential hazards.
• Know the hotel's fire system and emergency procedures.
• Take statements and complete required paperwork for incidents.
• Assist with scheduling and payroll maintenance.
• Be punctual, wear the appropriate uniform, and contribute to the team's overall success.

Benefits

• Optional company-subsidized medical, dental, and vision coverage.
• Flexible spending account and health savings account.
• Employer-paid short-term and long-term disability offerings.
• 401(k) retirement plan with company match up to 5%.
• Paid parental leave.
• Paid time off, holiday pay, and sick pay.
• Free season pass for the employee and dependents.
• Privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, and friends-and-family tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed