Front Desk Team Lead (3p - 11pm shift)

Schulte Companies • Syracuse, NY

1d

About The Position

Schulte Hospitality Group is hiring a service-oriented Front Desk Team Lead to support hotel front desk operations and provide high-quality, courteous guest service. The role includes assigning duties, supporting staff training and hiring, promoting teamwork, monitoring room availability and readiness, coordinating room blocks, reviewing registration information, managing VIP arrivals, and helping resolve guest issues. The Team Lead also maintains awareness of emergency procedures, reports maintenance issues, and may act as Manager on Duty.

This position requires the 3 p.m.–11 p.m. shift and work on nights, weekends, and holidays as necessary. The employer describes an employee-focused workplace with opportunities for development and career growth, alongside a benefits package for eligible associates.

Requirements

• 1–2 years of front desk experience.
• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.
• Ability to multitask.
• Team player.
• Ability to work the 3 p.m.–11 p.m. shift.
• Work nights, weekends, and holidays as necessary.

Responsibilities

• Provide high-quality service and anticipate and exceed guest expectations.
• Assign duties to staff to support efficient department operations.
• Assist with training new associates and cross-training current associates.
• Assist with interviewing and hiring associates for the department.
• Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
• Know emergency procedures, ensure staff respond appropriately, and assist the Emergency Response Team as necessary.
• Know the location and use of fire extinguishers.
• Monitor daily room status, rates, discount rates, and packages.
• Maintain a current list of available rooms for walk situations and coordinate room blocking.
• Review printed registration cards against arrival reports and resolve discrepancies.
• Ensure prompt and courteous service and pre-register guests according to standards.
• Complete and monitor employee schedules.
• Monitor VIP arrivals.
• Notify the Maintenance Department of maintenance issues.
• Track room status and readiness for check-in.
• Hire, coach, and discipline direct reports.
• Interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act.
• Promote a harassment-free work environment.
• Act as Manager on Duty.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work today.
• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Discounts on event tickets, electronics, gym memberships, and more through the Schulte Savings Marketplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed