Front Desk Associate

AC Hotel Jacksonville (Town Center) (OTO Development)•Jacksonville, AR

16d

About The Position

The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs to ensure a smooth workflow, and handles credit card and cash transactions securely, accurately, and with integrity. The associate anticipates guest needs, works to maximize the guest experience, and collaborates with team members to maintain a hospitable, approachable, customer-focused environment. The position is physically demanding and involves standing, sitting, walking, bending, lifting, and squatting for extended periods. Travel outside the property and surrounding area is little to none. This property is managed by OTO Development.

Requirements

Enjoy working with people and go above and beyond to meet each guest’s needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, and do what is needed to ensure the best guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs to support a seamless workflow.
Handle credit card and cash transactions securely, accurately, and with integrity.
Anticipate guests’ needs and take steps to maximize their experience.
Work with team members to foster a hospitable, approachable, and customer-focused environment.