Front Desk Jobs in Detroit, IL

About The Position

Requirements

• Must be at least 18 years old.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Basic computer proficiency.
• Able to stand and move throughout the club continually during the shift.
• Able to communicate continually in person or by phone during the shift.
• Able to lift up to 75 pounds.
• Able to work around toxic chemicals during the shift.
• Able to frequently clean and sanitize equipment and facilities.
• Able to move into different positions, including bending and twisting, to accomplish tasks.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phone calls in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours and assess prospective members' needs.
• Execute retail transactions accurately and support sales goals.
• Regularly clean and sanitize exercise equipment and Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
• Frequently walk all club areas to promptly address safety, policy, and cleanliness issues.
• Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.

Benefits

• Medical, dental, and vision insurance
• Vacation, sick time, and holiday pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term life insurance
• Healthcare and dependent care Flexible Spending Accounts
• Tuition reimbursement
• Employee perks and discounts
• Team-building competitions and social events