Front Desk Supervisor
Tharaldson Hospitality • Rancho Cordova, CA15d • $18 - $21 • Onsite
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Front Desk Supervisor
Tharaldson Hospitality•Rancho Cordova, CA
•$18 - $21•Onsite
About The Position
The Front Desk Supervisor coordinates hotel front office activities and provides support to the General Manager. The role performs Guest Service Agent functions as scheduled, supervises or assists with supervising front desk staff, and helps ensure adherence to franchise standards, hotel policies, and operating procedures. The supervisor may perform the General Manager’s functions in their absence. The position includes training and supporting front office employees, assisting with staffing and scheduling, maintaining guest and financial records, responding to guest and travel-agent requests, and supporting sales and marketing efforts. The supervisor directly supervises or assists with supervising a front desk team of 1–5 employees and carries out supervisory responsibilities in accordance with company policies and applicable laws.
Requirements
- 0–1+ year of customer service experience.
- Passion for hospitality and creating an exceptional guest experience.
- Ability to handle confidential information, including guest records, with a high degree of integrity.
- Ability to answer and route calls appropriately and take guest messages accurately.
- One-year certificate from a college or technical school, or 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
- Open availability.
Responsibilities
- Perform Guest Service Agent functions as scheduled by Management.
- Provide training, including safety training, to front office staff as directed by Management.
- Assist in selecting Guest Service Agents.
- Assist with scheduling front desk personnel within budget guidelines to assure adequate staffing.
- Maintain accurate records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
- Correspond with groups and travel agents to answer special requests for rooms and rates.
- Assist with sales and marketing efforts as directed.
- Assign duties to Guest Service Agents and observe performance to ensure adherence to franchise standards, hotel policies, and established operating procedures.
- Answer inquiries pertaining to hotel policies and services.
- Perform the General Manager’s functions in their absence.
- Assist the General Manager in conducting staff meetings.
- Carry out supervisory responsibilities, including interviewing, hiring, training, planning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
- Perform other duties as assigned.
Benefits
- Career advancement opportunities
- Employee discounts
- Competitive pay
- Daily Pay
- Flexible work schedule
- Comprehensive benefits for the employee and family, including medical, vision, dental, 401(k), and profit sharing, based on employment status
- Paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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