Spa Front Desk Host

Heyday Skincare Corporate • Washington, DC

2d

About The Position

Heyday is seeking passionate, service-oriented, positive, and hard-working individuals who are enthusiastic about skincare and the brand. The Spa Front Desk Host provides hospitality and customer service to clients, supports Skin Therapists with check-in and check-out, and helps maintain shop operations, cleanliness, and the Heyday atmosphere. The role also involves educating clients about services and products, assisting with sales and returns, and helping train new Host team hires.

The ideal candidate is comfortable working in a fast-paced environment, can prioritize and multitask, takes initiative, communicates effectively with a wide range of personalities, and maintains a friendly, professional manner in person, over the phone, and by email. The schedule is non-traditional and includes weekends, opening shifts, and closing shifts.

Requirements

• Outstanding customer service and problem-solving skills.
• Confidence recommending memberships, packages, and products.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients in person, over the phone, and online.
• Educate clients about current promotions, memberships, packages, and future appointments.
• Demonstrate product knowledge, assist with product restocking, and help clients with product sales and returns.
• Assist with daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance.
• Maintain a positive attitude and take initiative.
• Support Skin Therapists to ensure successful client check-in and check-out.
• Work collaboratively with Heyday staff to support efficiency and camaraderie.
• Assist with training and coaching new Host team hires.
• Clean treatment rooms, the front desk, lobby, retail shelves, office, break rooms, and hallways.
• Oversee and complete shop laundry duties, including collecting laundry from treatment rooms, washing, drying, and folding.
• Help unpack deliveries and take out garbage and recycling.
• Check in upon arriving for each shift to review changes, announcements, and areas of focus.
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Benefits

• Competitive hourly wage.
• Membership and product commission.
• $5 facials.
• Friends & Family discount on services.
• 35% product discount.
• Paid sick time.
• Medical, dental, and vision benefits for full-time employees.
• Paid time off for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed