Front Desk Host
About The Position
The Front Desk Host is the welcoming face and primary point of contact for guests at Kimpton Era in New York City. The role combines traditional front desk responsibilities with personalized concierge service. The host supports seamless arrivals and departures, responds to guest needs throughout their stay, and provides recommendations for local attractions, dining, and transportation. The position involves guest registration, payments, room assignments, records, calls, and inquiries, as well as local recommendations, transportation arrangements, deliveries, luggage assistance, and anticipating guest needs. The host maintains an organized front desk and lobby, follows hotel safety and security procedures, participates in required training and meetings, and performs other duties as assigned by the Front Office Manager on Duty or Director of Operations. The role requires flexible hours, including overnights, weekends, and holidays as needed. The listed hourly compensation range is $28.98–$30.98. Benefits include comprehensive health, dental, vision, 401(k) matching, and other standard perks.
Requirements
- Prior experience in a front desk or customer service role; hotel or hospitality experience is preferred.
- Exceptional attention to detail and commitment to high-quality work.
- Ability to work independently and efficiently and collaboratively within a team.
- Strong organizational skills.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Proficiency with property management systems such as Opera, Fidelio, or similar.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Fluency in English.
- Extensive knowledge of New York City's attractions, restaurants, and cultural landscape.
- Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
- Ability to lift and carry up to 25–30 pounds.
- Manual dexterity to operate necessary equipment and handle supplies.
- Ability to work flexible hours, including overnights, weekends, and holidays, as needed.
Nice To Haves
- Experience in a hotel or hospitality environment.
- Proficiency in additional languages.
Responsibilities
- Welcome and register guests, verify reservation details, and process payments.
- Handle guest check-ins and check-outs accurately and efficiently, completing necessary paperwork.
- Answer and direct incoming calls professionally, provide information, and take messages.
- Manage room assignments and accommodate special requests whenever possible.
- Maintain accurate guest records and update profiles with preferences and relevant information.
- Process cash, credit card, and direct-billing payments accurately and securely.
- Respond courteously and promptly to guest inquiries, requests, and complaints, escalating issues to management when necessary.
- Maintain a clean and organized front desk and lobby area.
- Follow hotel policies and procedures, including safety and security protocols.
- Engage with guests to understand their needs and preferences.
- Arrange transportation, including taxis, ride-shares, and public transit information.
- Maintain current knowledge of local events, cultural activities, shopping, and points of interest.
- Handle guest mail, packages, and deliveries.
- Assist with luggage handling and storage when needed.
- Build relationships with local businesses and vendors to enhance guest experiences.
- Provide directions and maps, with tips for navigating New York City.
- Anticipate guest needs and offer solutions proactively.
- Participate in training sessions and departmental meetings as required.
- Perform other duties as assigned by the Front Office Manager on Duty or Director of Operations.
Benefits
- Comprehensive health, dental, and vision benefits.
- 401(k) matching.
- Other standard perks.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
