Front Desk / Host

Dave & Buster's•Port St. Lucie, FL

1d•$15 - $17

About The Position

The Front Desk / Host welcomes Guests and helps ensure their initial impressions of Dave & Buster’s are positive. The role guides Guests through retail, game rental, and dining experiences while coordinating game rentals, merchandise sales, telephone calls, seating, wait times, and transactions. Team Members are expected to provide friendly, efficient service, maintain an organized and stocked front desk, communicate with Guests and coworkers, and support the team as business needs require. This role involves working in a noisy, fast-paced environment and may require working days, nights, and/or weekends. Team Members may need to stand or walk for the entire shift, move throughout the facility, and lift and carry up to 30 pounds.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dissatisfied Guests and bringing issues to a Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, and professional appearance.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand or walk for 100% of the shift, and reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred, but not required.

Responsibilities

Greet Guests warmly upon arrival, serve as an ambassador for the building, and bid Guests farewell while inviting them to return.
Coordinate Guests’ retail, game rental, and dining experiences, including game rentals, merchandise sales, and telephone calls.
Manage the flow of Guests from the front doors, assist with Guest needs, and direct Guests as needed.
Manage and communicate wait times to Guests, Team Members, and Managers.
Scout for open tables, bus and clean tables as necessary, and rotate seating fairly and appropriately.
Deliver silverware as Guests are seated.
Prepare for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station, including cleaning and stocking menus.
Check and restock necessary supplies, bring work areas up to standard, and discuss problem areas with a Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Process bill transactions accurately and promptly, reconcile monies from assigned banks, and complete accurate “To Go” order transactions.
Sell merchandise from the Front Desk, if applicable.
Notify a Manager about Guests who appear unhappy and calmly respond to dissatisfied Guests, bringing issues to the Manager’s attention.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Assist other Team Members as needed or as business dictates and maintain a cooperative working relationship with coworkers.