Front Desk / Host

Dave & Buster's Inc.•Port St. Lucie, FL

3d•$15 - $17

About The Position

The Front Desk / Host creates a positive and welcoming first impression for Guests and guides them through retail, game-rental, and dining experiences. The role combines greeting and seating Guests, managing the flow of arrivals and wait times, assisting with transactions, coordinating merchandise sales and game rentals, and supporting a fun, efficient Guest experience. Team Members prepare and maintain the Front Desk and Host area, communicate Guest concerns to management, and assist other Team Members as needed. The position requires frequent Guest interaction and the ability to work in a noisy, fast-paced environment.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be able to communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must work days, nights, and/or weekends as required.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, and walk or stand for 100% of the shift.
Must be able to reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests with a positive attitude and enthusiasm as they enter, and bid them farewell while checking that their experience was satisfactory and inviting them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action when appropriate, and notify a Manager about Guests who appear unhappy.
Prepare the work area for the shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station; ensure menus are stocked, clean, and maintained; restock supplies and bring areas up to standard.
Discuss problem areas with a Manager.
Conduct merchandise inventory during and after a shift, if applicable.
Maintain cooperative and harmonious working relationships with other Team Members to support morale, productivity, and efficiency.
Assist other Team Members as needed or as business dictates.
Help turn tables by identifying open tables and bussing and cleaning tables as necessary.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage the flow of Guests at the front doors, assist them with their needs, and direct them as needed.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Calculate bill transactions accurately and promptly, process Guest transactions, and reconcile monies from assigned banks.
Complete To Go order transactions and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.
Maintain a neat, clean, and professional appearance in accordance with dress guidelines.
Communicate clearly with Guests, including greetings, requests for assistance, and farewells, and respond calmly to dissatisfied Guests while bringing issues to a Manager’s attention.