Front Desk Agent
About The Position
Bennett Hospitality Management is seeking a friendly, dependable, and service-oriented Front Desk Agent for Courtyard by Marriott in Mount Pleasant, South Carolina. The role provides exceptional guest service, manages reservations, and helps ensure a welcoming and efficient experience for every guest. The ideal candidate is professional, organized, and enjoys working in a fast-paced hospitality environment. The Front Desk Agent greets guests, handles check-ins and check-outs, responds to requests, and resolves concerns while maintaining Marriott service standards. The role also manages reservations, room assignments, guest accounts, payments, and billing using the hotel's property management system; maintains accurate records; and completes daily front desk procedures. The agent coordinates with housekeeping, maintenance, management, and other departments, shares information about hotel amenities and local attractions, promotes Marriott Bonvoy membership, recognizes loyalty members, and identifies opportunities to improve guest satisfaction and hotel revenue. The position also involves maintaining a clean and welcoming front desk and lobby, following hotel security procedures, protecting guest information, and demonstrating professionalism, reliability, and integrity. The employee must be able to stand for extended periods, perform routine computer and administrative tasks, and occasionally lift or move items weighing up to 25 pounds, with or without reasonable accommodation.
Requirements
- Strong communication, organizational, and problem-solving skills.
- A positive, guest-focused attitude.
- Basic computer proficiency and ability to learn hotel reservation and property management systems.
- Ability to multitask and handle guest concerns professionally.
- Ability to work independently or as part of a team.
- Flexible availability, including mornings, evenings, weekends, and holidays.
- Ability to stand for extended periods and perform routine computer and administrative tasks.
- Ability to occasionally lift or move items weighing up to 25 pounds, with or without reasonable accommodation.
Nice To Haves
- Previous hotel front desk or customer service experience is preferred.
- Marriott experience is a plus.
Responsibilities
- Greet and welcome guests; manage check-ins and check-outs.
- Respond to guest requests and resolve concerns promptly and professionally while maintaining Marriott service standards.
- Manage reservations, room assignments, guest accounts, payments, and billing using the hotel's property management system.
- Maintain accurate records and complete daily front desk procedures.
- Coordinate with housekeeping, maintenance, management, and other departments to meet guest needs and support smooth hotel operations.
- Provide information about hotel amenities, local attractions, and dining options.
- Promote Marriott Bonvoy membership and recognize loyalty members.
- Identify opportunities to maximize guest satisfaction and hotel revenue.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Follow hotel security procedures and protect guest information.
- Demonstrate professionalism, reliability, and integrity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
