Front Desk Receptionist
About The Position
Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology. Front Desk Receptionists are the first point of administrative contact for patients in the office. They perform a variety of office functions, including greeting patients, scheduling, and checking patients in and out for appointments. The role requires providing exceptional customer service and working collegially with the team to support patient care and office operations.
Requirements
- High school diploma or equivalent.
- Strong customer service background.
Nice To Haves
- 1 to 2 years of medical reception experience is preferred.
Responsibilities
- Adhere to the Our Mission Statement, Credo, Service Goals, and Values, and provide exceptional customer service.
- Greet and welcome patients as they arrive for appointments.
- Register new patients and update existing patient demographics, ensuring collection of necessary treatment documentation and accurately collecting and applying payments for services and products.
- Answer the phone with a polite, consistent manner and proper telephone etiquette; direct calls as necessary.
- Facilitate patient flow by notifying clinical staff of patient arrivals, being aware of delays, and communicating with patients and clinical staff; check patients in and out for appointments.
- Keep office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
- Learn new products and maintain an accurate inventory of all items.
- Ensure a positive experience for each patient through excellent customer service practices.
- Verify patient health benefits with approved health care companies.
- Send and receive medical records and referrals for patient care.
- Keep the reception area clean and organized.
- Work in a team environment to accomplish common tasks in a collegial manner.
Benefits
- Medical, dental, and vision coverage available after 30 days of hire.
- Short-term disability and life insurance, plus many ancillary options.
- 10 days of PTO, increasing to 15 days upon completing the first year.
- 401(k) available after 90 days of hire.
- Growth and advancement opportunities.
- Discounts on services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
