Service Desk Associate (Front Desk at Fitness Center)

Cooper Aerobics Enterprises Inc•Dallas, TX

About The Position

The Service Desk Associate responds to the needs of members at the Cooper Fitness Center, coordinating check-ins and customer service needs. This is a part-time role with up to 15 hours available. Listed schedule options are Monday through Friday, 10:30 a.m.–3:30 p.m. or 3:30 p.m.–9:30 p.m., and Saturday, 3:30 p.m.–8:30 p.m. Both listed shift options are eligible for promotion to a MOD position after 90 days of employment.

Requirements

Experience in a customer-service environment, such as a hotel, spa, fitness center, or retail setting.
Excellent customer-service skills.
Strong ability to recommend and educate clientele about programs and services.
Ability to lift and carry up to 30 pounds.
CPR certification is required, or must be completed within 30 days of being hired.

Responsibilities

Provide customer service to members, guests, vendors, and teammates.
Respond to customer comments and questions appropriately and promptly.
Answer and direct calls using a multi-line phone.
Process point-of-sale transactions; distribute laundry to members; reserve tennis courts, private Pilates sessions, and other classes; and resolve locked-locker and other locker-room issues.
Maintain a positive attitude and contribute to teamwork, cooperation, communication, and a quality work environment.
Support the mission statement and core values.
Maintain a clean, organized work environment.
Know and explain the center’s services and products to clientele.
Attend mandatory staff meetings and service-related events.
Enforce Cooper Fitness Center rules, including requirements concerning shirts, closed-toed shoes, phone use, and children.
Follow Cooper Fitness Center policies and procedures as designated by the Service Manager and the policy and procedures manual.
Perform other duties as assigned.