Front Desk Fitness Attendant

Invited•Medina, MN

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role provides friendly, welcoming service through member and guest interactions, including greetings, answering inquiries, and managing check-ins and check-outs. The attendant promotes club amenities, programs, and activities, delivers personalized service, and helps ensure a seamless visit. The position reports to the Fitness Manager or Fitness Director.

Requirements

Demonstrated ability to interact positively and professionally with members and guests.
Strong verbal communication skills and ability to assist members and respond to their needs or concerns.
Ability to work as part of a team and contribute to a positive, collaborative work environment.
Ability to handle minor issues or concerns proactively and with a solution-oriented mindset.
Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
Adherence to attendance requirements in the weekly schedule.
Flexibility to work additional hours as needed to meet position deadlines.
Availability to work weekends and/or holidays as required.

Nice To Haves

High school diploma or equivalent.
Previous customer service experience, preferably in a fitness, hospitality, or similar environment.
Experience maintaining cleanliness and organization in a public or recreational facility.

Responsibilities

Ensure members and guests check in when using the club and address members by name.
Connect with members regularly and promote club activities.
Provide personalized service, including towel and water service to members exercising.
Promote facility amenities, programs, and the club while upholding club values, standards, and professionalism.
Answer telephone calls promptly and courteously and direct them to the appropriate areas.
Maintain knowledge of applicable court reservation policies, personal training, fitness programs, youth center reservations, group exercise classes and schedules, club events, and specials.
Perform closing business functions according to club guidelines and procedures.
Complete daily assignments on time and maintain orderly workspaces, including tidying entry areas and restocking and organizing the shop.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices and safety guidelines, and encourage others to do the same.
Pursue personal and professional growth and maintain any certifications required for the role.
Address and resolve challenges using available resources, collaborating with regional and corporate teams as needed.
Attend daily briefings and participate in required activities.