Front Desk Fitness Attendant

Invited•Rancho Mirage, CA

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role provides friendly, welcoming service through every interaction, greets members and guests, assists with inquiries, manages check-ins and check-outs, and helps ensure a seamless visit. The position reports to the Fitness Manager or Fitness Director. The attendant promotes club amenities, programs, activities, and events; provides personalized service such as towel and water service; answers and directs telephone calls; performs closing business functions; and keeps assigned areas orderly, organized, and aligned with club standards. The role also involves following company and club policies, safe work practices, and attendance requirements; attending daily briefings; and assisting with additional tasks as assigned. The work includes frequent sitting, standing, walking, and driving; occasional exposure to temperature changes, dust, fumes, or gases; and physical activities such as squatting, kneeling, reaching, grasping, twisting, and bending. The attendant may need to lift, carry, push, or pull up to 100 pounds on occasion. The schedule may include additional hours and weekends or holidays as required.

Requirements

High school diploma or equivalent (listed as preferred).
Ability to interact positively and professionally with members and guests.
Strong verbal communication skills and ability to assist members and respond to their needs or concerns.
Ability to work as part of a team and contribute to a positive, collaborative environment.
Ability to handle minor issues or concerns proactively and with a solution-oriented mindset.
Ability to lift, carry, push, or pull up to 100 pounds on occasion.
Ability to perform frequent sitting, standing, walking, and driving, as well as squatting, kneeling, reaching, grasping, twisting, and bending.
Ability to meet attendance requirements and work additional hours, weekends, and/or holidays as required.

Nice To Haves

Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
Experience maintaining cleanliness and organization in a public or recreational facility.

Responsibilities

Ensure members and guests check in when using the club and address members by name.
Connect with members regularly and promote club activities.
Provide personalized service, including towel and water service to members exercising.
Promote facility amenities, programs, and the club while maintaining professional service aligned with club values and standards.
Answer telephone calls promptly and courteously and direct them to appropriate areas.
Know applicable policies and information for tennis court reservations, personal training, fitness programs, youth center reservations, group exercise classes, class reservations, club events, and specials.
Perform closing business functions according to club guidelines and procedures.
Complete daily assignments on time and maintain orderly, organized workspaces, including tidying entry areas and restocking and organizing the shop.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, instructions, and safe working practices.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Maintain required certifications relevant to the role and take initiative in personal and professional growth.
Address and resolve challenges using available resources and collaborate with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Adhere to attendance requirements in the weekly schedule and work additional hours, weekends, or holidays as required.