Front Desk Fitness Attendant

ClubCorp•Roswell, GA

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role provides friendly, welcoming service through every interaction, greets members and guests, assists with inquiries, manages check-ins and check-outs, and helps ensure a seamless visit. The attendant promotes club amenities, programs, and activities while maintaining the club’s service standards and professionalism. The position reports to the Fitness Manager or Fitness Director. It involves completing daily assignments, maintaining orderly workspaces and entry areas, restocking and organizing the shop, performing closing business functions, and supporting club operations. Employees may be asked to assist others or take on additional tasks as assigned. The role requires adherence to attendance requirements, flexibility to work additional hours as needed, and availability on weekends and/or holidays as required.

Requirements

Strong verbal communication skills and the ability to assist members effectively and respond to their needs or concerns.
Demonstrated ability to interact positively and professionally with members and guests.
Ability to work as part of a team and contribute to a positive, collaborative work environment.
Ability to handle minor issues or concerns with a proactive, solution-oriented approach.
Ability to maintain cleanliness and organization in a public or recreational facility.
Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
Availability to work additional hours as needed and weekends and/or holidays as required.
Maintain any certifications required for the role.

Nice To Haves

High school diploma or equivalent.
Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
Experience maintaining cleanliness and organization in a public or recreational facility.
Experience working as part of a team.

Responsibilities

Ensure members and guests check in when using the club and address members by name.
Connect with members regularly and promote club activities.
Provide personalized service, including towel and water service to members who are exercising.
Promote facility amenities, programs, and the club while maintaining professional service consistent with club values and standards.
Answer telephone calls promptly and courteously and direct calls to the appropriate areas.
Know applicable club information, including court and youth center reservation policies, personal training, fitness programs, group exercise class descriptions and schedules, and upcoming events and specials.
Perform closing business functions according to club guidelines and procedures.
Complete daily assignments on time and maintain orderly, organized workspaces, including tidying entry areas and restocking and organizing the shop.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, and instructions.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
Pursue personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Adhere to attendance requirements in the weekly schedule, work additional hours as needed, and be available to work weekends and/or holidays as required.