Front Desk Fitness Attendant

Invited • Roswell, GA

1d

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The attendant provides friendly, welcoming service; greets members and guests; assists with inquiries; manages check-ins and check-outs; and helps ensure a seamless visit. The role promotes club amenities, programs, and activities while maintaining the club’s service standards and professionalism.

The position also includes answering and directing telephone calls, providing personalized service such as towel and water service, completing closing procedures, and keeping assigned workspaces and entry areas organized. The attendant is expected to support colleagues and club operations as needed, follow policies and safe working practices, participate in briefings, and maintain any required role-related certifications.

Requirements

• Demonstrated ability to interact positively and professionally with members and guests.
• Strong verbal communication skills and ability to assist members and respond to their needs or concerns.
• Ability to work as part of a team and contribute to a positive, collaborative work environment.
• Ability to handle minor issues or concerns proactively and with a solution-oriented mindset.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.

Nice To Haves

• High school diploma or equivalent.
• Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
• Experience maintaining cleanliness and organization in a public or recreational facility.

Responsibilities

• Ensure members and guests check in when using the club and address members by name.
• Connect with members regularly and promote club activities.
• Provide personalized service, including towel and water service to members exercising.
• Promote facility amenities, programs, and the club while meeting its service standards.
• Answer telephone calls promptly and courteously and direct them to the appropriate areas.
• Maintain knowledge of applicable reservation policies, personal training, fitness programs, group exercise classes and schedules, and club events and specials.
• Perform closing business functions according to club guidelines and procedures.
• Complete daily assignments on time and maintain orderly, organized workspaces, including tidying entry areas and restocking and organizing the shop.
• Assist others and take on additional tasks as assigned by management.
• Follow company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
• Follow safe working practices and encourage others to comply with safety guidelines.
• Pursue personal and professional growth and maintain required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams as needed.
• Attend daily briefings and participate in required activities.
• Adhere to attendance requirements in the weekly schedule, work additional hours as needed, and work weekends or holidays as required.

Benefits

• Medical, dental, and vision coverage for eligible full-time team members.
• Life insurance for eligible full-time team members.
• Short-term and long-term disability insurance for eligible full-time team members.
• 401(k) retirement savings plan for eligible full-time team members.
• Paid time off and leave programs for eligible full-time team members; time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed