Front Desk Fitness Attendant
About The Position
The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role delivers friendly, welcoming service through every interaction, greets members and guests, assists with inquiries, manages check-ins and check-outs, and helps ensure a seamless visit. The attendant provides personalized service, promotes club amenities and activities, handles calls, and helps maintain organized and orderly work areas. The position reports to the Fitness Manager or Fitness Director. Employees are expected to support colleagues and club operations as needed, follow company and department policies and safety practices, attend daily briefings, and pursue personal and professional growth while maintaining any certifications required for the role. The position requires flexibility to work additional hours and weekends or holidays when needed.
Requirements
- Ability to interact positively and professionally with members and guests.
- Strong verbal communication skills to assist members and respond to their needs or concerns.
- Ability to work as part of a team and contribute to a positive, collaborative work environment.
- Ability to address minor issues or concerns proactively and with a solution-oriented mindset.
- Ability to maintain required certifications relevant to the role.
- Ability to meet the physical requirements, including occasionally lifting, carrying, pushing, or pulling up to 100 lbs.
- Availability to work additional hours, weekends, and/or holidays as required.
Nice To Haves
- High school diploma or equivalent.
- Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
- Experience maintaining cleanliness and organization in a public or recreational facility.
Responsibilities
- Ensure members and guests check in when using the club and address members by name.
- Connect with members regularly and promote club activities.
- Provide personalized service, including towel and water service to members exercising.
- Promote facility amenities, programs, and the club while maintaining professional service consistent with club standards and values.
- Answer telephone calls promptly and courteously and direct them to the appropriate areas.
- Maintain knowledge of applicable tennis court and youth center reservation policies, personal training, fitness programs, group exercise classes and schedules, and club events and specials.
- Perform closing business functions according to club guidelines and procedures.
- Complete daily assignments on time and maintain orderly workspaces, including tidying entry areas and restocking and organizing the shop.
- Assist others and take on additional duties as assigned by management.
- Follow company, club, and department policies, procedures, instructions, and safe working practices.
- Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
- Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
- Attend daily briefings and participate in required activities.
- Maintain attendance in accordance with the weekly schedule and work additional hours, weekends, or holidays as required.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) retirement savings plan
- Paid time off and leave programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
