Front Desk Fitness Attendant
About The Position
The Front Desk Fitness Attendant serves as the fitness center’s primary point of contact, welcoming members and managing check-ins. The role answers inquiries, provides equipment and new member orientations, and helps maintain a clean, safe, organized facility while delivering a positive customer experience. The attendant supports member services, facility operations, safety and emergency response, administrative reporting, access control, and supplies and vendor coordination. Duties include conducting opening and closing procedures, monitoring equipment and facility conditions, maintaining cleanliness, responding to emergencies, enforcing policies, preparing reports, and coordinating service requests as directed by PNC.
Requirements
- CPR and AED certification required.
- High school diploma required.
- Customer service experience.
- Ability to prepare routine administrative paperwork.
Nice To Haves
- Bachelor of Science in Exercise Science or a similar field preferred.
Responsibilities
- Welcome and assist members, guests, and prospective members professionally and courteously.
- Answer questions about facility policies, equipment usage, programs, and services; address concerns and escalate issues to management as appropriate.
- Provide equipment orientations and new member orientations.
- Conduct opening and closing procedures for the fitness center.
- Perform daily walkthroughs to identify safety hazards, maintenance issues, and housekeeping concerns.
- Ensure equipment, furnishings, and amenities are in working order and promptly report deficiencies.
- Maintain the organization and cleanliness of cardio, strength training, stretching, locker, and common areas.
- Manage equipment and the preventative maintenance program.
- Perform light cleaning and rerack weights.
- Assist with purchasing essential fitness center items, including gym wipes and replacement small equipment.
- Respond to medical emergencies and follow established emergency procedures.
- Ensure emergency equipment, AEDs, first aid kits, and incident documentation materials are available and operational.
- Monitor member activity for unsafe behavior and provide corrective guidance when needed.
- Maintain accurate attendance, utilization, orientation, and incident reports.
- Prepare and submit periodic reports on facility usage, maintenance needs, member feedback, and operational concerns.
- Verify member eligibility and access privileges.
- Enforce facility policies, procedures, and code of conduct.
- Monitor inventory of cleaning and office supplies, fitness accessories, and member amenities.
- Coordinate service requests with approved maintenance and equipment vendors as directed by PNC.
Benefits
- Medical, dental, and vision benefits for full-time employees after 30 days of employment, effective on the first of the following month.
- Ancillary insurance benefits after one year of employment.
- Health Savings Account.
- 401(k) participation after one year of employment, with up to a 3% match.
- Paid time off accrued based on tenure.
- Professional development reimbursement available immediately, with the amount based on tenure.
- Extensive training and development program.
- Partnership with ISSA for CEUs and certification discounts.
- Employee discount program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
