Front Desk Fitness Attendant

ClubCorp•Rancho Mirage, CA

6d•$17 - $18

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role provides friendly, welcoming service through every interaction, embodying the club’s commitment to Warm Welcomes, Magic Moments, and Fond Farewells. Responsibilities include greeting members and guests, assisting with inquiries, managing check-ins and check-outs, and helping ensure a seamless visit. The attendant promotes club amenities, programs, activities, and events; provides personalized service such as towel and water service; answers and directs telephone calls; and maintains orderly, organized work areas. The role also performs closing business functions according to club procedures and contributes to safe, professional club operations. Employees may assist colleagues and take on additional duties as assigned by management.

Requirements

Ability to interact positively and professionally with members and guests.
Strong verbal communication skills and the ability to assist members and respond to their needs or concerns.
Ability to work as part of a team and contribute to a positive, collaborative environment.
Ability to handle minor issues or concerns proactively and with a solution-oriented approach.
Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
Availability to work additional hours as needed and weekends and/or holidays as required.

Nice To Haves

High school diploma or equivalent.
Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
Experience maintaining cleanliness and organization in a public or recreational facility.

Responsibilities

Ensure members and guests check in when using the club and address members by name.
Connect with members regularly and promote club activities.
Provide personalized service, including towel and water service while members exercise.
Promote facility amenities, programs, and the club while upholding club values, philosophies, standards, and service expectations.
Answer telephone calls promptly and courteously and direct them to the appropriate areas.
Know applicable tennis court and youth center reservation policies, personal training and fitness programs, group exercise class descriptions and schedules, and upcoming club events and specials.
Perform closing business functions according to club guidelines and procedures.
Complete daily assignments on time and maintain orderly workspaces, including tidying entry areas and restocking and organizing the shop.
Assist others and take on additional tasks as assigned by management.
Follow company, club, and department policies, procedures, instructions, and safe working practices.
Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
Pursue personal and professional growth and maintain required role-related certifications.
Address and resolve challenges using available resources, collaborating with regional and corporate teams as needed.
Attend daily briefings and participate in required activities.
Meet attendance requirements in accordance with the weekly schedule.
Work additional hours as needed to meet position deadlines and work weekends and/or holidays when required.