Front Desk Fitness Attendant

Invited • Anthem, AZ

2d

About The Position

The Front Desk Fitness Attendant shapes members’ experiences by creating exceptional first and last impressions at the club. The role provides friendly, welcoming service through every interaction and supports a seamless visit by greeting members and guests, assisting with inquiries, and managing check-ins and check-outs. The attendant also promotes club amenities, programs, activities, events, and specials; helps maintain organized and orderly workspaces; and follows club policies, procedures, and safety practices. The position reports to the Fitness Manager or Fitness Director.

Requirements

• Demonstrated ability to interact positively and professionally with members and guests.
• Strong verbal communication skills and ability to assist members and respond to their needs or concerns.
• Ability to work as part of a team and contribute to a positive, collaborative work environment.
• Ability to handle minor issues or concerns proactively and with a solution-oriented mindset.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.

Nice To Haves

• High school diploma or equivalent.
• Previous customer service experience, preferably in fitness, hospitality, or a similar environment.
• Experience maintaining cleanliness and organization in a public or recreational facility.

Responsibilities

• Ensure members and guests check in when using the club and address members by name.
• Connect with members regularly and promote club activities.
• Provide personalized service, including towel and water service to members exercising.
• Promote facility amenities, programs, and the club while maintaining professional service consistent with club values and standards.
• Answer telephone calls promptly and courteously and direct them to the appropriate areas.
• Know applicable policies and information regarding tennis court reservations, personal training, fitness programs, youth center reservations, group exercise classes and reservations, and upcoming club events and specials.
• Perform closing business functions according to club guidelines and procedures.
• Complete daily assignments promptly, maintain club standards, and keep workspaces and entry areas orderly; restock and organize the shop.
• Assist others and take on additional tasks as assigned by management.
• Follow company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, comply with safety guidelines, and encourage others to do the same.
• Pursue personal and professional growth and maintain required role-related certifications.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and participate in required activities.
• Meet attendance requirements outlined in the weekly schedule, work additional hours as needed to meet deadlines, and be available to work weekends and/or holidays as required.

Benefits

• Medical, dental, and vision coverage for full-time team members.
• Life insurance for full-time team members.
• Short-term and long-term disability insurance for full-time team members.
• 401(k) retirement savings plan for full-time team members.
• Paid time off and leave programs; time off as required by applicable law is also provided for part-time team members.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed