Front Desk Associate

EL1 Sports•Ambler, PA

15d

About The Position

The Front Desk Associate is the face of the facility and provides friendly assistance and a high level of customer service to everyone who enters. The role involves greeting visitors, answering phones and inquiries, scheduling lessons, answering questions, giving directions and tours, and managing the flow of traffic within the facility. The Associate also supports facility and program scheduling, handles deliveries and mail, maintains reception and restroom areas, and manages retail inventory and merchandising. The ideal candidate has a professional appearance and demeanor, is organized, communicates clearly, and brings an energetic, friendly, positive attitude.

Requirements

Reliable, professional, computer literate, energetic, and friendly.
Friendly, vibrant, and outgoing.
Able to communicate effectively in person, via email, and via phone.
Professional appearance and demeanor, organization, and clear communication skills.

Nice To Haves

Knowledge of and passion for baseball and softball.
Proficiency using Microsoft Office Suite.

Responsibilities

Professionally greet everyone entering the building and provide a high level of customer service.
Answer questions, provide directions, and alert staff when someone has arrived to meet them.
Provide facility tours as requested.
Answer and manage incoming inquiries, and document follow-up or resolution in the customer inquiry log.
Accept and distribute deliveries and mail.
Keep the reception and restroom areas clean and free of clutter.
Maintain program, staff, and facility schedules, including facility programs, Powered-By training, mobile league development in fall and spring, camps, mobile training, and clinics.
Partner with the Manager on apparel, uniform, and equipment offerings and orders through approved vendors.
Manage the retail area by receiving new products into the system, merchandising products, and conducting and reporting weekly and monthly inventory counts to the finance team.
Perform other related duties as necessary or assigned.