Part-Time Front Desk/Receptionist Position

Waxing The City of Cary / Wilmington•Wilmington, NC

11d

About The Position

The Studio Coordinator creates a welcoming, professional, and efficient client experience at Waxing the City. As the first and last point of contact for clients, this role sets the tone for their experience and supports the studio’s front desk operations. The position involves greeting and checking in clients, responding to inquiries, explaining services, products, and memberships, managing the schedule, resolving problems, and supporting service providers. The Studio Coordinator works in a collaborative, busy environment and helps promote the studio’s services and products.

Requirements

Ability to demonstrate customer experience skills.
Effective communication skills, including initiating and managing client conversations.
Demonstrated problem-solving skills.
Willingness to collaborate with team members.
Exceptional customer service.
Ability to juggle multiple tasks simultaneously.
Detail oriented.

Nice To Haves

Experience in a salon or beauty environment or retail sales.

Responsibilities

Greet and check in clients when they arrive at the studio.
Respond to client inquiries and educate clients about services, product selection, and the membership program.
Manage the studio schedule and reschedule clients when needed.
Find creative solutions to problems to maximize the client experience.
Provide support to service providers.
Meet established customer service standards for internal and external customers.
Participate in defined community outreach events.
Handle all aspects of front desk operations.