Part-Time Front Desk/Receptionist Position

Waxing The City•Wilmington, NC

10d

About The Position

The Studio Coordinator is a key part of creating an excellent client experience at Waxing the City. As the first and last point of contact for clients, the coordinator creates an impression of warmth, professionalism, and efficiency. The role supports front desk operations, helps clients understand services and products, manages the studio schedule, and supports service providers. The position suits someone who enjoys a collaborative, fun, and busy environment and can confidently promote services and products while remaining self-motivated and eager to learn about the beauty industry.

Requirements

Ability to demonstrate customer experience skills.
Effective communication skills, including initiating and managing client conversations.
Demonstrated problem-solving skills.
Willingness to collaborate with team members.
Exceptional customer service.
Ability to juggle multiple tasks simultaneously.
Attention to detail.

Nice To Haves

Experience in a salon or beauty environment or in retail sales.

Responsibilities

Greet and check in clients when they arrive at the studio.
Respond to client inquiries and educate clients about services, product selection, and the membership program.
Manage the studio schedule and find creative solutions to problems to maximize the client experience and support service providers.
Reschedule clients when needed.
Participate in defined community outreach events.
Manage all aspects of front desk operations and meet established customer service standards for internal and external customers.