Front Desk Associate

Planet Fitness • Londonderry, NH

16d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and maintaining a clean, safe, and welcoming club environment. Associates learn through online and hands-on training and work collaboratively with the team.

Requirements

• Must be at least 18 years old.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Continual standing and moving throughout the club during the shift.
• Continual in-person and telephone communication during the shift.
• Ability to lift up to 75 pounds.
• Ability to encounter toxic chemicals during the shift.
• Ability to clean and sanitize equipment and facilities frequently.
• Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

• Six to twelve months of experience in a customer service environment is preferred.
• Positive, upbeat attitude and passion for providing an exceptional experience to members, guests, and team members.
• Enjoys connecting with people and helping them feel welcome and comfortable.
• Punctual, reliable, and dependable.
• Kind, patient, empathetic, and genuinely interested in helping others.
• Clear communication and attentive listening skills.
• Acts with integrity and treats others with respect.
• Takes pride in contributing to a clean, welcoming, and positive club environment.
• Works well on a team and supports others.
• Learns quickly and applies online and hands-on training.

Responsibilities

• Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies and the Judgement Free Zone.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones courteously and assist callers with inquiries.
• Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
• Call prospective members, conduct tours, and assess membership needs.
• Process retail transactions accurately and support sales goals.
• Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
• Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
• Frequently inspect all club areas and promptly address safety, policy, and cleanliness concerns.
• Promptly report or address facility and maintenance concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
• Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Benefits

• Medical, dental, and vision insurance.
• Vacation, sick time, and holiday pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Certain listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed