Front Desk Attendant

Mountainside Fitness • Phoenix, AZ

11h • Onsite

About The Position

Mountainside Fitness is seeking a warm, welcoming, and dependable Front Desk Attendant for its upscale health club. The attendant serves as a friendly, professional first point of contact for members and guests, assists with their needs, and helps create a positive experience at every visit. The role includes greeting and checking in members and guests, responding to requests and concerns, providing basic equipment assistance, supporting club safety and cleanliness, and completing routine administrative tasks. The position requires reliable attendance, professional communication, and a willingness to take initiative.

Requirements

• Must be at least 16 years old.
• Must be able to lift a minimum of 30 lbs.
• Must be able to maneuver throughout the club and around equipment.
• Must have the physical ability to complete assigned cleaning tasks.
• CPR certification is required within 30 days of the start date; Mountainside Fitness sponsors the certification at no cost.
• Must demonstrate competence operating basic office equipment, including phones, fax machines, computers, and copy machines.
• Must be able to consistently perform simple mathematical functions.
• Must demonstrate responsibility, dependability, and consistency, including punctuality, meeting attendance, task completion, and communication with managers.
• Must possess problem-solving and conflict-resolution skills.
• Must demonstrate self-motivated and self-directed behavior, such as seeking additional duties.
• Must communicate effectively and professionally with managers, co-workers, and members.
• Must successfully complete Manage Staff training, drug testing, and the Mountainside Training Program.

Nice To Haves

• Previous experience in customer service, front desk, or a related field is preferred.
• Strong interpersonal skills and the ability to build rapport with a diverse membership.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to manage multiple tasks.

Responsibilities

• Warmly greet and check in members and guests, creating a welcoming first impression.
• Respond promptly and professionally to guest needs, requests, and concerns.
• Communicate relevant guest information to the appropriate departments in a timely manner.
• Provide basic equipment orientation and assistance to members as needed.
• Uphold and enforce club safety policies to protect members and guests.
• Maintain a professional, conservative appearance in accordance with the club dress policy.
• Complete assigned cleaning tasks to help maintain a clean and safe environment.
• Operate standard office equipment, including phones, computers, and copy machines.
• Accurately perform basic math functions related to daily operations.
• Complete assigned tasks consistently and thoroughly, communicating concerns to management.
• Arrive on time, attend meetings, complete assigned tasks, and communicate concerns and messages to managers.
• Seek out additional duties and take initiative.

Benefits

• Complimentary gym membership.
• Deep personal training discounts.
• Onsite childcare.
• Consistent week-to-week schedules.
• Flexible pay for hourly employees, with access to earnings when needed.
• Growth opportunities, with all General Managers promoted from within.
• CPR certification sponsored by Mountainside Fitness at no cost.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed