Front Desk Attendant

Castle Management•North Palm Beach, FL

About The Position

The Front Desk Attendant professionally, effectively, and efficiently handles residents’ requests and needs when they enter the community or building. The role provides exemplary service consistent with Castle Group’s values and mission while representing Castle Royal Service and demonstrating outstanding customer service. Duties may change or be supplemented based on organizational needs.

Requirements

High school diploma or equivalency.
Effective written and verbal communication skills.
Excellent customer service skills, including strong conflict resolution and de-escalation techniques.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Ability to lift 30 lbs. following appropriate safety procedures.
Ability to stand upright for long periods, walk and climb stairs, navigate the property or building, use a computer, handle and reach for objects and equipment, perform repetitive wrist, hand, and finger motions, communicate and hear effectively in person and over the telephone, and stoop and bend.

Nice To Haves

1+ years of administrative or hospitality experience.
Fluency in multiple languages.

Responsibilities

Greet residents and guests upon entry and respond to their requests, questions, and other needs.
Document issues and transactions as needed.
Develop an understanding of Association policies and requirements, appropriate support departments or contacts for escalations, and surrounding areas and attractions.
Answer phones promptly, respond to questions and requests, and identify support resources when needed.
Maintain activity logs, incident reports, records, and forms for the Property Manager’s daily review.
Escalate concerns and issues to the Property Manager for immediate resolution when necessary.
Monitor the Emergency Response System and respond in a timely and efficient manner.
Monitor and control Electronic Security Control Systems, if applicable.
Follow all safety precautions and procedures while performing duties.
Log packages and track them until resident pickup or delivery, when applicable.
Handle overnight activities when required, depending on the shift.
Perform other duties and responsibilities as assigned.