Front Desk Attendant

Fitness Formula Clubs (FFC)•Chicago, IL

12d

About The Position

FFC is hiring an outgoing, reliable, and coachable Front Desk Attendant to provide high-quality customer service and an inviting, clean, and safe environment for visitors. The role supports members and guests while reflecting FFC’s core values and contributing to a compassionate, diverse team focused on building relationships and creating value by helping others. This is a part-time position at FFC Gold Coast. Required shifts are Fridays from 5–9 p.m., Saturdays from 5–8 p.m., and Sundays from 5–8 p.m. Compensation is $17.05 per hour (minimum wage). Employees must attend FFC’s mandatory hospitality training, including multiple courses to be completed during their first 90 days. Role-specific training and dates will be provided by the manager upon hire.

Requirements

Be outgoing, reliable, and coachable.
Provide high-quality customer service.
Attend mandatory employee training.

Responsibilities

Greet members by name and create a great first impression of the club.
Check in members and guests.
Act as a liaison between current and prospective members and the Membership Department.
Answer incoming calls professionally.
Address member questions, concerns, and complaints, and provide additional support to the Membership Experience Manager as needed.
Perform front desk opening and closing functions.
Take payments as needed and ensure the cash drawer is balanced at the start and end of each shift.
Attend required department and club staff meetings.
Provide a clean, safe, and healthy environment for members, guests, and coworkers.
Complete mandatory hospitality training courses during the first 90 days.

Benefits

Dental insurance through Blue Cross Blue Shield of Illinois.
Vision insurance through Blue Cross Blue Shield of Illinois.
Company 401(k) match.
Discounts on fitness certifications, including Pilates, Yoga, and Personal Trainer certifications.
Access to FFC University courses and discounted certifications.
Complimentary membership access to all FFC locations.
25% discounts on spa, retail, and fitness classes.
Pet insurance and T-Mobile discounts.
Training and development.
Wellness resources.
Inclusive and diverse team environment.