Front Desk Attendant

Castle Group•Miami, FL

About The Position

The Front Desk Attendant professionally, effectively, and efficiently handles residents’ requests and needs when they enter the community or building. The role provides exemplary service consistent with Castle Group’s values and mission and demonstrates outstanding customer service as a representative of Castle Royal Service. The position also supports community operations through phone and package handling, recordkeeping, monitoring response and security systems when applicable, and escalation of concerns.

Requirements

High school diploma or equivalency.
Effective written and verbal communication skills.
Excellent customer service skills, including strong conflict-resolution and de-escalation techniques.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Ability to lift 30 pounds while following appropriate safety procedures.
Ability to stand upright for long periods, walk, climb stairs, and navigate the property or building as required.
Ability to type and use a computer monitor, handle and grasp objects and equipment, reach with hands and arms, and perform repeated motions with wrists, hands, and fingers.
Ability to hear, understand, and appropriately respond to verbal requests in person and over the telephone.
Ability to respond verbally in an understandable and professional manner in person and over the telephone.
Ability to stoop and bend.

Nice To Haves

At least 1 year of administrative or hospitality experience.
Fluency in multiple languages.

Responsibilities

Greet residents and guests upon entry and respond to their requests, questions, and other needs.
Document issues or transactions as needed.
Develop an understanding of Association policies and requirements.
Understand which department or person to contact when an issue requires escalation.
Develop knowledge of surrounding areas and attractions.
Answer phones promptly and respond to questions and requests, using support resources when needed.
Track activity logs, incident reports, records, and forms for the Property Manager’s daily review.
Escalate concerns and issues to the Property Manager for immediate resolution when necessary.
Monitor the Emergency Response System and respond in a timely and efficient manner.
Monitor and control Electronic Security Control Systems, if applicable.
Follow all safety precautions and procedures while performing duties.
Log packages and track them until they are picked up or delivered to residents, when applicable.
Handle overnight activities when required by the shift.
Perform other duties and responsibilities as assigned.