Front Desk Attendant

Holiday Inn Express-Orangeburg • Holiday Inn Express & Suites- Orangeburg, SC

6d

About The Position

The Front Desk Attendant welcomes guests and assists with questions, requests, and concerns. The role handles guest check-in and check-out, reservations, payments, telephone communications, and coordination with housekeeping and other departments. It also involves resolving guest issues, following hotel safety and security procedures, and maintaining a professional appearance and service consistent with IHG brand standards.

Requirements

• High school diploma or equivalent preferred.
• Strong verbal communication and customer service skills.
• Basic computer skills and ability to learn hotel booking software.
• Professional, friendly, and organized demeanor.
• Ability to multitask in a busy hotel environment.
• Flexibility to work evenings, weekends, holidays, and rotating shifts as required.

Nice To Haves

• Previous hotel or front desk experience may be preferred.

Responsibilities

• Welcome guests warmly, answer questions, and assist with requests or concerns.
• Register arriving guests, verify reservations, issue room keys, and process guest departures.
• Make, modify, and cancel reservations using the hotel’s reservation system.
• Process guest payments, deposits, refunds, and invoices according to hotel procedures.
• Answer and transfer calls, take messages, and provide accurate information about hotel services.
• Address guest complaints professionally and refer complex issues to a supervisor or manager.
• Coordinate with housekeeping and other departments about room availability, guest requests, and special accommodations.
• Follow hotel policies for guest privacy, cash handling, and emergency procedures.
• Maintain a professional appearance and deliver service consistent with IHG brand standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED