Front Desk Attendant

Triple Shift Entertainment•Pickerington, OH

About The Position

At Triple Shift Entertainment, the Front Desk Attendant follows the company’s core values of Spirit, Courage, Respect, Own It, and Excellence while working in the front-of-house area. The attendant serves as guests’ first point of contact, providing prompt, efficient, courteous service and helping ensure the fun never stops. The role supports maximum utilization of lanes and equipment through efficient management of guest flow.

Requirements

Previous customer service experience.
Excellent interpersonal and communication skills.
Familiarity with cash handling and point-of-sale systems.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Excellent time management and ability to prioritize tasks.

Responsibilities

Greet, welcome, and direct guests.
Maintain a positive attitude and stay focused on customer needs.
Manage the scheduling of bowling lanes and equipment.
Educate guests about lane availability, pricing, and current promotions.
Assist guests in selecting appropriate equipment, such as shoes.
Process lane reservations, walk-in requests, and lane assignments.
Handle cash and electronic payments.
Answer customer inquiries by phone, email, or in person.
Maintain a clean and organized desk area.
Clean and organize equipment, including shoes.
Remove chipped or cracked bowling balls from racks as needed.
Remove bowling balls from the ball return and return them to ball racks.
Promptly notify the Mechanic or Pinsetter Technician of mechanical failures.
Assist coworkers to promote teamwork.
Communicate customer concerns and complaints to the manager on duty.
Perform other duties as assigned; duties and responsibilities may change based on business needs.