Front Desk Attendant

Triple Shift Entertainment • Andover, MN

2d

About The Position

At Triple Shift Entertainment, Front Desk Attendants follow the company’s core values of Spirit, Courage, Respect, Own It, and Excellence while helping create a positive guest experience in the front-of-house area. As guests’ first point of contact, they provide prompt, efficient, and courteous service and help ensure effective use of lanes and equipment through efficient guest flow management.

The role includes greeting and assisting guests, managing bowling-lane scheduling and reservations, handling payments and inquiries, and maintaining the cleanliness and organization of the desk and equipment. Attendants also coordinate with coworkers and notify the manager on duty or technical staff about guest concerns or equipment problems. Duties may change or additional responsibilities may be assigned based on the needs of Triple Shift Entertainment, LLC.

Pay range: $11.41–$14 per hour. A 401(k) is available to eligible employees after the stated service and hours requirements; Triple Shift Entertainment matches qualified contributions, and employees are immediately vested. Benefits information is provided through the linked Benefits Premiums and Benefits Guide 2026 materials for eligible employees.

Requirements

• Previous customer service experience.
• Excellent interpersonal and communication skills.
• Familiarity with cash handling and point-of-sale systems.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Excellent time management and ability to prioritize tasks.

Responsibilities

• Greet, welcome, and direct guests.
• Maintain a positive attitude and stay focused on guest needs.
• Schedule bowling lanes and equipment efficiently.
• Inform guests about lane availability, pricing, and current promotions.
• Help guests select appropriate equipment, including bowling shoes.
• Process lane reservations, walk-in requests, and lane assignments.
• Handle cash and electronic payments.
• Answer customer inquiries by phone, email, or in person.
• Keep the front desk area clean and organized.
• Clean and organize equipment, including shoes.
• Remove chipped or cracked bowling balls from racks as needed.
• Remove bowling balls from the ball return and return them to the ball racks.
• Promptly notify the Mechanic or Pinsetter Technician of mechanical failures.
• Assist coworkers and promote teamwork.
• Communicate customer concerns and complaints to the manager on duty.
• Perform other duties as assigned.

Benefits

• 401(k) with employer matching for qualified contributions, subject to eligibility requirements; immediate vesting.
• Benefits information is available to eligible employees through the Benefits Premiums and Benefits Guide 2026 materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed