Front Desk Attendant

Castle Group•Fort Lauderdale, FL

16h

About The Position

The Front Desk Attendant handles residents’ requests and needs as they enter the community or building, providing professional, effective, and efficient service consistent with Castle Group’s values and mission. The role represents Castle Royal Service and requires exemplary customer service. Duties include greeting residents and guests, responding to questions and requests, handling phone calls, documenting activity, monitoring applicable emergency and security systems, logging packages, and escalating issues when needed. Depending on the shift, the attendant may be required to handle overnight activities. Duties and responsibilities may change or be supplemented based on organizational needs.

Requirements

High school diploma or equivalency required.
Effective written and verbal communication skills.
Excellent customer service skills, including strong conflict-resolution and de-escalation techniques.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergency, difficult, and stressful situations.
Ability to lift 30 pounds following appropriate safety procedures.
Ability to stand upright for long periods, walk and climb stairs, and navigate the property or building as needed.
Ability to use fingers extensively for typing and visually use a computer monitor.
Ability to handle, grasp, and feel objects and equipment; reach with hands and arms; repeat motions with wrists, hands, and fingers; stoop and bend.
Ability to hear, understand, and appropriately respond to verbal requests in person and over the telephone.
Ability to respond verbally in an understandable and professional manner in person and over the telephone.

Nice To Haves

At least 1 year of administrative or hospitality experience is preferred.
Fluency in multiple languages is desirable but not required.

Responsibilities

Greet residents and guests upon entry and respond to their requests, questions, and other needs.
Document issues and transactions as needed.
Develop an understanding of Association policies and requirements.
Identify the appropriate department or person to contact when an issue requires escalation or resolution.
Develop knowledge of surrounding areas and attractions.
Answer phones promptly and address questions and requests, using support resources when needed.
Track activity logs, incident reports, records, and forms for the Property Manager’s daily review.
Escalate concerns and issues to the Property Manager for immediate resolution when necessary.
Monitor the Emergency Response System and respond in a timely and efficient manner.
Monitor and control Electronic Security Control Systems, if applicable.
Follow safety precautions and procedures while performing duties.
Log packages and track them until residents pick them up or they are delivered, when applicable.
Handle overnight activities depending on the shift.
Perform other duties and responsibilities as assigned.