Front Desk Attendant
About The Position
The Front Desk Attendant serves as the first point of contact for guests, owners, and vendors at the hospitality desk. The role is vital to creating a welcoming environment and delivering exceptional service throughout the guest experience. The attendant should be professional, personable, and highly organized, with the ability to manage multiple responsibilities in a fast-paced environment. Mike Z Rentals specializes in high-quality vacation, seasonal, and annual rental properties, delivering exceptional guest experiences and maximizing owner satisfaction. The company emphasizes operational excellence, strong local market expertise, and commitment to service.
Requirements
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and remain calm under pressure.
- Detail-oriented with strong organizational skills.
- Professional appearance and demeanor.
- Proficiency in Microsoft Office and comfort learning property management software.
- Previous front desk, hospitality, or customer service experience preferred.
Nice To Haves
- Experience with vacation customer service.
- Bilingual in Spanish and English is a plus.
Responsibilities
- Greet guests, owners, and vendors warmly and cordially.
- Answer and direct phone calls, emails, and in-person inquiries promptly and professionally.
- Check guests in and out.
- Provide area and property information, directions, and assistance with guest needs.
- Maintain front desk cleanliness and organization, and manage office-supply inventory.
- Coordinate with Housekeeping, Maintenance, and Reservations teams to ensure seamless guest experiences.
- Accept and log packages, keys, and lost-and-found items.
- Handle guest concerns, complaints, and issues with urgency and professionalism.
- Assist with administrative tasks, including filing, data entry, and document preparation.
- Support property management staff with operational duties as needed.
- Perform additional duties assigned by the Front Desk Manager.
Benefits
- 401(k)
- Competitive salary
- Paid time off
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
