Front Desk Attendant

The Children's Institute of Pittsburgh • Pittsburgh, PA

2d • Onsite

About The Position

The Service Ambassador (Front Desk Attendant) is the first point of contact for clients at The Children’s Institute of Pittsburgh. The role requires a comprehensive understanding of clinical practices, workflows, and standards related to client care and business operations. It provides personalized service by responding to inquiries, helping clients navigate care options, scheduling appointments, collecting payments, and ensuring effective communication between clients and internal staff. The position supports The Children’s Institute’s mission and values by delivering exceptional service.

The role is based at 1405 Shady Ave., Pittsburgh, PA 15217. It is full-time, with a schedule of Monday through Thursday, 10:30 a.m. to 7:00 p.m., and Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• At least three years of healthcare or customer service experience.
• Certification in CPR, First Aid, and Child Abuse; training will be provided.
• Required clearances: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Provide excellent, personalized service.
• Serve as the first point of contact for clients regarding care navigation.
• Respond to client inquiries and promote the Institute’s comprehensive services to meet current or potential client needs.
• Schedule appointments and collect copayments and deductibles, ensuring relevant information is available to care providers and internal staff.
• Professionally greet clients, caregivers, guests, and vendors in person and by phone, following care navigation and experience model guidelines.
• Operate standard office equipment, including telephones, computers, copiers, and fax machines.
• Support steady telephone system operations by answering lines, directing calls to appropriate staff, and receiving and distributing messages with pertinent information.
• Accurately enter client demographic and insurance information into electronic medical records (EMRs).
• Obtain initial prescriptions for all scheduled services in accordance with organizational guidelines.
• Complete timely data entry for assigned no-shows, cancellations, and arrived appointments.
• Help families navigate systems of care.

Benefits

• Medical and prescription insurance, with a choice of two health plans and networks.
• Free dental and vision coverage for team members.
• Paid time off and holidays.
• Medical, bereavement, educational, and personal leaves.
• Six weeks of paid parental leave for birth or adoption.
• 403(b) retirement plan with pre-tax and Roth options; employer match after one year.
• Student loan refinancing program.
• Public Service Loan Forgiveness Program eligibility as a nonprofit.
• Education assistance and tuition reimbursement.
• Professional development and continuing education units (CEUs).
• Life and short- and long-term disability insurance.
• Credit union.
• Team member recognition events.
• Referral bonus.
• Employer-paid CPR.
• Travel mileage reimbursement at the federal rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed