Front Desk Attendant
About The Position
Mountainside Fitness is seeking a warm, welcoming, and dependable Front Desk Attendant for its upscale health club. The attendant serves as a friendly and professional first point of contact, helps members and guests with their needs, provides customer service, and supports a positive club experience. The role includes greeting and checking in members and guests, responding to requests and concerns, sharing relevant information with other departments, and providing basic equipment orientation and assistance. The attendant also helps uphold club safety and appearance standards, completes cleaning tasks, operates standard office equipment, performs basic math, and completes assigned duties consistently while communicating concerns to management. Candidates must be at least 16 years old, able to lift at least 30 pounds, maneuver throughout the club and equipment, and perform assigned cleaning tasks. CPR certification is required within 30 days of the start date and is sponsored by Mountainside Fitness at no cost. Successful completion of Manage Staff training, drug testing, and the Mountainside Training Program is also required.
Requirements
- Must be at least 16 years old.
- Must be able to lift a minimum of 30 pounds.
- Must be able to maneuver throughout the club and around equipment.
- Must have the physical ability to complete assigned cleaning tasks.
- CPR certification is required within 30 days of the start date.
- Must successfully complete Manage Staff training, drug testing, and the Mountainside Training Program.
- Strong interpersonal skills and the ability to build rapport with a diverse membership.
- Excellent written and verbal communication skills; ability to communicate effectively with managers, co-workers, and members.
- Strong organizational skills and the ability to manage multiple tasks.
- Problem-solving and conflict-resolution skills.
- Responsibility, dependability, and consistency, including punctuality, meeting attendance, and completing assigned tasks.
- Self-motivated and self-directed behavior, including seeking out additional duties.
- Competence operating basic office equipment and performing simple mathematics.
Nice To Haves
- Previous experience in customer service, front desk, or a related field.
Responsibilities
- Warmly greet and check in members and guests, creating a welcoming first impression.
- Respond promptly and professionally to guest needs, requests, and concerns.
- Communicate relevant guest information to appropriate departments in a timely manner.
- Provide basic equipment orientation and assistance to members as needed.
- Uphold and enforce club safety policies to protect members and guests.
- Maintain a professional, conservative appearance in accordance with the club dress policy.
- Complete assigned cleaning tasks to help maintain a clean and safe environment.
- Operate standard office equipment, including phones, computers, fax machines, and copy machines.
- Accurately perform basic math functions related to daily operations.
- Complete tasks and assignments consistently and thoroughly, communicating concerns and messages to management.
Benefits
- Complimentary gym membership.
- Personal training discounts.
- Onsite childcare.
- Consistent schedules that stay the same week to week.
- Flexible pay for hourly employees, with access to earnings when needed.
- Growth opportunities, with General Managers promoted from within.
- CPR certification sponsored by Mountainside Fitness at no cost.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
