Front Desk Attendant

Castle Management•Aventura, FL

12d

About The Position

The Front Desk Attendant professionally and efficiently handles residents’ requests and needs when they enter the community or building. The role provides exemplary service consistent with Castle Group’s values and mission and represents Castle Royal Service through outstanding customer service. The attendant greets residents and guests, responds to requests and questions, documents activity, and directs issues to appropriate support or the Property Manager when needed. Depending on the shift, the role may include overnight activities.

Requirements

High school diploma or equivalency.
Effective written and verbal communication skills.
Excellent customer service skills, including conflict resolution and de-escalation techniques.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment during emergencies or difficult and stressful situations.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to stand upright for long periods, walk and climb stairs, and navigate the property or building.
Ability to use fingers extensively for typing and to view a computer monitor; handle, grasp, and feel objects and equipment; reach with hands and arms; repeat motions with wrists, hands, and fingers; and stoop and bend.
Ability to hear, understand, and appropriately respond to verbal requests in person and over the telephone, and to communicate verbally in an understandable, professional manner.

Nice To Haves

At least one year of administrative or hospitality experience.
Fluency in multiple languages.

Responsibilities

Greet residents and guests upon entry and respond to their requests, questions, and other needs.
Document issues and transactions as needed.
Develop an understanding of Association policies, requirements, and appropriate departments or contacts for escalations.
Develop knowledge of surrounding areas and attractions.
Answer phones promptly, respond to questions and requests, and identify support resources when needed.
Track activity logs, incident reports, records, and forms for the Property Manager’s daily review.
Escalate concerns and issues to the Property Manager for immediate resolution when necessary.
Monitor the Emergency Response System and respond in a timely and efficient manner.
Monitor and control Electronic Security Control Systems, if applicable.
Follow all safety precautions and procedures while performing duties.
Log packages and track them until pickup by or delivery to residents, when applicable.
Handle overnight activities when required by the shift.
Perform other duties and responsibilities as assigned.