Front Desk Agent - The Westin Charlotte - $19.63/hr. - $500 Sign-On Bonus

Marriott•Charlotte, NC

10d

About The Position

The Front Desk Agent is a Guest Experience Expert who helps make guests’ stays memorable and unique, guiding them through their visit and providing a range of services. The role involves processing operational needs, responding to guest requests, completing reports, and sharing information about local highlights. Associates are empowered to move around their work area and take initiative to address guest and operational needs. The position requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining professional uniform, appearance, and communication. Guest Experience Experts spend extended periods standing, sitting, or walking and perform hands-on tasks involving objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned. Marriott International is an equal opportunity employer that values associates’ diverse backgrounds and provides access to opportunity. Westin emphasizes guest well-being and seeks associates who support the brand’s wellness mission and embrace well-being practices themselves.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

Passion for guest service and the Westin wellness mission.
An active approach to personal well-being.
Optimism and an adventurous outlook.

Responsibilities

Guide guests through their stay and provide services that contribute to a memorable experience.
Process operational needs.
Address guest requests.
Complete reports.
Share highlights and information about the local area.
Create a safe workplace and follow company policies and procedures.
Maintain confidentiality, protect company assets, and uphold quality standards.
Maintain a professional uniform, personal appearance, and communication.
Perform other reasonable job duties as requested.