Guest Service Agent - $500 Sign on Bonus

Sage Hospitality•Denver, CO

8d•Onsite

About The Position

The Guest Service Agent responds professionally and courteously to arriving, departing, and in-house guests, providing accurate and timely information and services. The position handles telephone and in-person inquiries about reservations, hotel information, and guest concerns. The role performs guest check-in and check-out, processes payments and guest accounts, accepts reservations, communicates hotel rates and information, and provides front-desk and telephone services. The starting rate is $20 per hour, with tips and guest service incentives.

Requirements

High school diploma or equivalent.
High school graduate-level mathematical aptitude.
Knowledge of standard cash-handling procedures and computerized cash-register systems.
Past experience dealing directly with the public and general knowledge of basic customer service skills.
Fluency in oral and written English.
Ability to use tact and understanding when handling varied customer-service problems, including stressful and highly emotional situations.
Strong organization and attention to written and verbal detail, particularly when performing multiple tasks.

Responsibilities

Greet arriving guests and complete established check-in procedures using manual and computerized methods.
Facilitate guest check-out by following established procedures to close accounts and prepare rooms for sale.
Calculate and post payments, receipts, guest accounts, and other forms of credit using proper cash-handling procedures.
Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques.
Maintain good customer relations by staying informed about in-house and area functions and responding knowledgeably to questions and concerns.
Operate PBX equipment to handle incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests.
Control front-desk cash transactions and maintain responsibility for a personal bank according to hotel policy.
Maintain a friendly, cheerful, and courteous demeanor.

Benefits

Eligible for property incentives, including room service, upsell, and perfect sell incentives.
Complimentary RTD EcoPass.
Medical, dental, and vision insurance.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Paid time off for vacation, sick time, and holidays.
Eligible to participate in the Company's 401(k) program with employer matching.
Employee Assistance Program.
Tuition reimbursement.
Discounts on hotels, restaurants, and other offerings.
Eligible to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.
Tips and guest service incentives.
$500 sign-on bonus.