Guest Services Representative - $500 SIGN-ON BONUS!

AVE by Korman Communities • Santa Clara, CA

3d • $26 - $29 • Onsite

About The Position

AVE is hiring a Guest Services Representative to provide high-touch hospitality and customer service at its luxury flexible-stay apartment community. The representative is the first point of contact for residents, clients, prospects, and visitors, helping ensure their needs are met and expectations are exceeded.

This role supports day-to-day community operations and resident experiences, including maintaining reservation notes, inspecting suites before guest arrivals, handling check-in and check-out, creating key cards, logging packages, and servicing the coffee station. The representative responds to resident and guest requests in person, by phone, and by email, and coordinates with management, maintenance, and housekeeping on move-ins, move-outs, suite preparation, and work orders. The role also assists with leasing and sales activities, provides local recommendations, and serves as a contact for VIP corporate clients.

The position offers $26–$29 per hour, potential monthly and/or quarterly bonus compensation, and a $500 sign-on bonus for eligible new resident-services team members who meet performance and attendance standards. The sign-on bonus is paid in two installments, with eligibility requiring an offer letter signed by 11/30/26. The listed schedule is full-time, Monday through Friday, 2:30 p.m. to 11:00 p.m.

Requirements

• Face-to-face customer service experience in the hospitality industry.
• Strong interpersonal and relationship-building skills.
• Professional verbal and written communication skills.
• Detail orientation and excellent organizational skills.
• Ability to problem-solve and proactively alleviate potential resident concerns.
• Willingness to learn and use industry systems and programs.
• Ability to work independently and in a team environment.
• Availability for the full-time schedule of Monday through Friday, 2:30 p.m. to 11:00 p.m.

Nice To Haves

• Experience in travel, relocation, corporate housing, or the multifamily industry.
• Prior experience in a leasing or sales role.
• Experience with Yardi and/or Orion.

Responsibilities

• Provide a welcoming first impression and high-touch service to residents, clients, prospects, and visitors.
• Anticipate and address resident needs, and promptly follow up on questions or concerns.
• Keep reservations current with detailed notes and walk suites before guest arrivals to ensure brand standards are met.
• Respond to residents and guests through email, phone calls, and face-to-face interactions.
• Coordinate with management, maintenance, and housekeeping regarding move-ins, move-outs, make-readies, and work orders.
• Handle day-to-day community operations, including creating key cards, logging packages, conducting check-in and check-out procedures, and servicing the coffee station.
• Provide residents and clients with directions and recommendations for local points of interest.
• Support sales efforts by greeting prospects, serving as a point of contact for VIP corporate clients, answering prospect questions, touring prospects, and managing prospect information in the CRM.
• Develop positive professional relationships and contribute to team business goals.

Benefits

• $500 sign-on bonus for eligible new resident-services team members, subject to performance, attendance, and offer-letter signing deadline conditions.
• Potential additional bonus compensation paid monthly and/or quarterly, depending on the position.
• Paid time off.
• Medical insurance.
• Vision insurance.
• Dental insurance.
• 401(k).
• Paid Birthday Time Off during the employee's birthday month.
• Paid Volunteer Time Off each year.
• Complimentary furnished apartment stays at AVE locations nationwide for personal travel.
• Training and ongoing professional development opportunities.
• Potential for long-term career advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed