Front Desk Agent- Luxury Residential (Full-Time, Flexible Hours)

Associa•Miami, FL

13d

About The Position

The Front Desk Agent serves as a discreet, impeccably mannered gatekeeper for a luxury residential property. The role welcomes visitors, verifies access, and provides guided access to residential units while delivering a high level of service and support to residents. It also includes rovering the building premises and handling packages and other deliveries. The agent helps maintain a secure, clean, and professional environment; coordinates with residents, guests, vendors, building staff, maintenance, and property management; and follows safety and security procedures. The position requires professional communication, sound judgment, attention to detail, and the ability to respond calmly to emergencies.

Requirements

High school graduate or equivalent vocational training certificate; high school education is required.
Ability to compute basic arithmetic.
Fluency in spoken and nonverbal English; English is required.
Ability to provide legible communication and directions.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize and organize.
Ability to think clearly, remain calm, and resolve problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guest and member service needs.
Ability to work cohesively with coworkers as part of a team and with minimal supervision.
Ability to maintain confidentiality of guest and member information and pertinent resort data.
Ability to input and access information in a property management system, computers, and point-of-sale system.

Nice To Haves

Some college education or training in the hospitality industry.
Previous experience as a Front Desk Agent.
Two years of customer service experience preferred.
Two years of spa experience preferred.
Spanish language skills preferred.

Responsibilities

Greet residents, vendors, and their guests.
Verify visitors and provide guided access to residential units.
Coordinate deliveries of packages, flowers, and restaurant food.
Handle packages for residents and rover the building premises.
Control and monitor security cameras.
Monitor exterior doors and help maintain a secure environment for residents.
Monitor and control guest and vendor access to residential floors.
Collaborate with building staff to ensure residents’ and guests’ needs are met.
Review daily front desk procedures and facilitate communication among unit owners, the maintenance team, and property management.
Keep areas professional and clean during the shift.
Follow safety and security policies, programs, and procedures.
Handle crisis situations in the event of an emergency or fire.
Answer the telephone and communicate clearly and professionally.
Perform other duties as assigned by management.