Front Desk Agent- Luxury Residential (Full-Time, Flexible Hours)

Associa•Miami, FL

13d

About The Position

The Front Desk Agent serves as a discreet, impeccably mannered gatekeeper for a luxury residential property. The role greets residents, visitors, vendors, and guests; verifies access and provides guided access to units; supports residents; and helps maintain a secure, clean, and professional building environment. The agent also roves the premises, handles and coordinates packages and other deliveries, monitors security cameras and exterior doors, and controls guest and vendor access to residential floors. The position works collaboratively with building staff and facilitates communication among unit owners, the maintenance team, and property management. The agent follows front desk procedures and safety and security policies, responds calmly to emergencies such as fires, and performs other duties assigned by management.

Requirements

High school diploma or equivalent vocational training certificate.
Two years of customer service experience preferred.
Fluency in English, verbally and non-verbally; English is required.
Ability to perform basic arithmetic.
Ability to provide legible communication and directions.
Attention to detail, speed, and accuracy when performing job functions.
Ability to prioritize and organize.
Ability to think clearly, remain calm, and resolve problems using good judgment.
Ability to follow directions thoroughly and understand guest or member service needs.
Ability to work cohesively with coworkers as part of a team and with minimal supervision.
Ability to maintain confidentiality of guest or member information and pertinent resort data.
Ability to input and access information using property management systems, computers, and point-of-sale systems.
High school education is required.

Nice To Haves

Some college education or training in the hospitality industry.
Previous experience as a Front Desk Agent.
Two years of spa experience preferred.
Spanish language skills preferred.

Responsibilities

Greet residents, visitors, vendors, and guests.
Verify access and provide guided access to residential units.
Serve as gatekeeper for the residences and monitor guest and vendor access to residential floors.
Rove the building premises and handle packages for residents.
Coordinate deliveries of packages, flowers, restaurant food, and other items.
Monitor security cameras and the building’s exterior doors to help maintain a secure environment.
Collaborate with building staff to ensure residents’ and guests’ needs are met.
Review daily front desk procedures and facilitate communication among unit owners, the maintenance team, and property management.
Keep areas clean and professional during the shift.
Follow safety and security policies, programs, and procedures.
Handle crisis situations in the event of an emergency or fire.
Answer the telephone and communicate clearly and professionally.
Perform other duties as assigned by management.