Front Desk Agent- Luxury Residential (Overnight 11:00PM-7:30AM)

Associa • Miami, FL

5d

About The Position

The Front Desk Agent provides discreet, professional service at a luxury residential property. The role greets visitors, verifies and provides guided access to units, and helps safeguard the residences. The agent supports residents through customer service, building patrols, and package handling, while coordinating deliveries and monitoring access and security.

Requirements

• High school graduation or equivalent vocational training certificate.
• Ability to perform basic arithmetic.
• Fluency in spoken and nonverbal English.
• Ability to provide legible communication and directions.
• Attention to detail, speed, and accuracy when performing job functions.
• Ability to prioritize and organize.
• Ability to remain calm, think clearly, and resolve problems using good judgment.
• Ability to follow directions thoroughly.
• Ability to understand guest and member service needs.
• Ability to work cohesively with coworkers as part of a team.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest and member information and pertinent resort data.
• Ability to input and access information in property management systems, computers, and point-of-sale systems.
• English language proficiency is required.

Nice To Haves

• Some college education or training in the hospitality industry.
• Previous experience as a Front Desk Agent.
• Two years of customer service experience preferred.
• Two years of spa experience preferred.
• Spanish language skills preferred.

Responsibilities

• Greet vendors, residents, and their guests.
• Coordinate deliveries of packages, flowers, and restaurant food.
• Control and monitor security cameras.
• Monitor the building's exterior doors and maintain a secure environment for residents.
• Monitor and control guest and vendor access to residential floors.
• Collaborate with other building staff to meet residents' and guests' needs.
• Review daily front desk procedures and facilitate communication among unit owners, the maintenance team, and property management.
• Maintain all areas in a professional and clean manner during the shift.
• Follow safety and security policies, programs, and procedures.
• Handle crisis situations in the event of an emergency or fire.
• Answer the telephone and speak clearly and professionally.
• Perform building patrols and handle resident packages.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED