Front Desk Agent- Luxury Residential (Overnight 11:00PM-7:30AM)

Associa•Miami, FL

About The Position

The Front Desk Agent provides discreet, high-quality service to residents, visitors, and guests at a luxury residential property during the overnight shift from 11:00 PM to 7:30 AM. The agent greets visitors, verifies access, provides guided access to units, and helps maintain a secure environment. The role also includes building patrols, package and delivery coordination, access monitoring, and communication with residents, building staff, maintenance, and property management. The agent monitors security cameras and exterior doors, controls guest and vendor access to residential floors, and handles deliveries such as packages, flowers, and restaurant food. The position requires professional telephone communication, attention to detail, sound judgment, and the ability to remain calm and respond appropriately to emergencies or fires. The agent follows safety and security procedures, keeps assigned areas professional and clean, maintains confidentiality, and performs other duties as assigned by management.

Requirements

High school diploma or equivalent vocational training certificate.
Two years of customer service experience preferred.
Fluency in English, verbally and non-verbally.
Ability to perform basic arithmetic.
Ability to communicate legibly and provide directions.
Ability to perform duties with attention to detail, speed, and accuracy.
Ability to prioritize and organize work, follow directions, and resolve problems using good judgment.
Ability to understand guest or member service needs and work cohesively with coworkers.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest or member information and pertinent property data.
Ability to input and access information in property management, computer, and point-of-sale systems.

Nice To Haves

Some college education or training in the hospitality industry.
Previous experience as a Front Desk Agent.
Two years of spa experience preferred.
Spanish language skills preferred.

Responsibilities

Greet residents, visitors, vendors, and guests professionally and discreetly.
Verify visitors and provide guided access to residential units.
Monitor and control guest and vendor access to residential floors.
Patrol building premises and monitor exterior doors and security cameras.
Coordinate deliveries of packages, flowers, and restaurant food, and handle resident packages.
Maintain a secure environment for residents and follow safety and security policies, programs, and procedures.
Communicate with building staff and facilitate communication between unit owners, the maintenance team, and property management.
Review daily front desk procedures and help ensure residents’ and guests’ needs are met.
Keep assigned areas professional and clean during the shift.
Answer telephone calls clearly and professionally.
Respond to emergencies and fire situations, remaining calm and using good judgment.
Perform other duties as assigned by management.