Front Desk (Guest Reception) Agent
About The Position
Renaissance Milwaukee West, a premium distinctive AAA Four Diamond hotel managed by Arbor Lodging, is seeking a full-time Guest Reception (Front Desk) Agent. The Front Desk Agent is the first person to greet and welcome arriving guests. The role processes guest check-ins and check-outs, distributes room keys, registers guests, verifies reservations, answers questions and complaints, and addresses guest service needs. Arbor Lodging is a hotel investment and management company with a portfolio of hotels throughout the United States, Mexico, and the Caribbean. Its service ethos is proactive and holistic, with a focus on making guests feel welcomed and supported at every interaction. The company describes its culture as people-focused, data-driven, and results-oriented.
Requirements
- High school diploma or equivalent.
- Outgoing and friendly demeanor, with willingness to go the extra mile to ensure complete guest satisfaction.
- Positive, upbeat demeanor.
- Excellent written and verbal communication and organizational skills.
- Team-oriented.
- Ability to stand for 8 hours at a time.
- Ability to occasionally lift 20 lbs.
Nice To Haves
- Credit card handling experience.
- Hotel front desk experience.
- Experience with hotel reservations software.
Responsibilities
- Greet and check in guests in a friendly manner.
- Assist with reservations, pre-registrations, and room blocking.
- Assist large groups upon arrival.
- Help guests find nearby dining, shopping, and other local attractions.
- Be the first to handle and resolve guest issues.
- Process payments according to procedure.
- Upsell additional facilities and services.
- Perform all check-out tasks.
- Ensure cash, checks, and credit card balances are accurate at the end of each shift.
- Answer questions and address guest needs and requests.
- Communicate with other departments as necessary to resolve guest concerns or requests.
- Perform additional tasks as assigned.
Benefits
- Hotel and travel discounts worldwide.
- Paid time off accrued annually, beginning immediately.
- Seven paid holidays.
- Health, dental, and vision insurance with multiple plan choices.
- Free parking in a covered structure and easy access to public transportation.
- Complimentary and deeply discounted food and beverage.
- Company-provided uniforms.
- Safety shoe discount.
- 401(k) with company match.
- Clean and secure locker room for personal belongings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
