Front Desk Reception
About The Position
The Front Desk Receptionist welcomes and assists patients and visitors, handles incoming calls, schedules appointments, and helps keep appointments on schedule. The role maintains accurate patient information in the EHR, including demographic details and payment records, verifies insurance coverage and patient financial responsibility, and coordinates patient referrals. It also maintains reception areas, protects the confidentiality and dignity of patients, follows clinic policies and procedures, and contributes to a courteous, professional, and supportive patient experience.
Requirements
- High school diploma or GED.
- Computer proficiency and phone skills.
- Excellent communication and customer service skills.
- Positive attitude.
- Team-player approach.
Nice To Haves
- Healthcare experience is preferred; training will be provided to the right person.
Responsibilities
- Welcome and greet patients and visitors in person.
- Respond to incoming calls from patients, physicians’ offices, and hospitals; answer inquiries or refer questions to the appropriate personnel.
- Schedule appointments in person or by telephone, following the guidelines of multiple providers and verifying schedules and insurance.
- Ensure the correct new-patient packet is mailed or emailed when an appointment is scheduled.
- Document patient requests and information accurately in the patient EHR, including demographic information.
- Collect and record patient payments and provide cost estimates.
- Verify insurance coverage, benefits, and patient financial responsibility, including out-of-pocket maximums, deductibles, copays, and coinsurance.
- Help keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
- Maintain reception areas.
- Protect patients’ rights, dignity, and confidentiality, including personal and financial information.
- Coordinate patient referrals.
- Follow clinic policies and procedures and report needed changes.
- Use sound judgment when handling calls and patients, including those who are upset or unwell.
- Treat patients and care team members with respect and demonstrate interpersonal, problem-solving, and teamwork skills.
- Maintain a professional and positive attitude and assist fellow team members as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
