Front Desk Reception

Chesapeake Regional Healthcare•Chesapeake, VA

16h

About The Position

The Front Desk Receptionist greets patients, assists them as needed, verifies their identity and visit purpose, and supports them through registration and examination preparation. The role ensures required forms, insurance and identification cards, authorizations, scripts, orders, and other registration information are completed, reviewed for accuracy, and distributed to the appropriate departments. The receptionist also records payments, handles daily payment reconciliation and petty cash, supports phone and appointment workflows, and maintains documentation for film and CD transfers. Additional duties include keeping the reception area neat, assembling paperwork packets for upcoming exams, confirming that relevant prior studies and records are available, and preparing CT preparation kits. The position requires strong organization, communication, and interpersonal skills, along with the ability to manage varying workloads and operate office equipment.

Requirements

High school diploma.
Ability to operate a copier, fax machine, postage machine, and computer.
Excellent organizational, communication, and interpersonal skills.
Ability to set priorities and manage a varying workload.

Nice To Haves

Previous healthcare experience.
Courses in medical terminology.

Responsibilities

Greet patients entering the facility and assist them as needed, including with a wheelchair.
Verify each patient's identity and purpose for visiting.
Ensure patients complete necessary forms and provide current insurance and identification cards; verify, correct as needed, and scan the cards.
Assist patients with paperwork and instructions when needed, and update patient registration forms.
Administer demographic, HIPAA compliance, financial, patient safety, and other required forms and authorizations.
Review patient answers on forms to ensure the patient is cleared for the examination, asking for details when needed.
Ensure all departments receive required patient registration, script, and order information; enter referring physician information if missing and check scripts and related information for accuracy.
Collect and record patient payments, discuss monthly payment agreements and Medicare ABNs, count petty cash at opening and closing, and reconcile daily payments for the Billing Department each evening.
Assist with incoming phone calls and transfer them appropriately.
Call patients who miss or reschedule appointments, clean out the pending folder, and schedule walk-in X-ray patients.
Maintain accurate documentation of film and CD transfers; instruct patients to sign out films and CDs, document the patient chart, and scan the sign-out form into the chart.
Keep the reception area neat and orderly, replace expired magazines, and tidy tables and chairs.
Contact patient transportation when necessary.
Assemble paperwork packets for the next day's exams based on the scan.
Ensure pertinent previous exams, studies, labs, films, and reports are available before or at the scheduled exam; ask patients where prior studies are if missing and notify the supervisor or retrieve applicable studies from an online site.
Check the previous day's paperwork to ensure the electronic version is saved before destroying the original.
Prepare CT preparation kits.